FAQ

Frequently Asked Questions (FAQ)

Welcome to the Dawn & Form Frequently Asked Questions Page

We’re here to help you with any queries and ensure you enjoy a seamless shopping experience. If you need further assistance, please feel free to contact us at any time.

Question 1: How long will it take to receive my order?

Answer: Our standard delivery times are as follows:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days

For more information, please see our Shipping Policy.

Question 2: Do you offer free shipping?

Answer: Yes, we offer free standard shipping on all orders within the United Kingdom. For full details, please refer to our Shipping Policy.

Question 3: Where is Dawn & Form based?

Answer: Dawn & Form is a home décor and lifestyle brand based in the Netherlands, serving customers across the United Kingdom. We offer a curated range of stylish and high-quality home décor items, carefully designed to bring warmth and balance to your space.

Question 4: What if I receive a defective product?

Answer: If you receive a defective or damaged item, we’ll replace it free of charge. Please contact us within 30 days of receipt to arrange a return. For more details, visit our Return Policy.

Question 5: Can I cancel my order after it’s been placed?

Answer: Yes, you may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team as soon as possible.

Question 6: What is your return policy?

Answer: We offer a simple, straightforward return process for all eligible items. For complete information, please review our Return Policy.

Question 7: When will I receive my refund after returning a product?

Answer: Once we’ve received and inspected your returned item, we’ll issue your refund. Refunds are typically processed within 7 business days to your original payment method, though the timeframe may vary depending on your bank or payment provider. More information is available in our Refund Policy.

Question 8: Do you offer any warranties or guarantees on your products?

Answer: Yes, all purchases are covered by a 30-day warranty. Please refer to our Return Policy for full details.

Question 9: How can I contact customer support?

Answer: You can contact our support team by visiting our Contact Us page or by sending an email to info@dawnandform.com.

Question 10: Do you ship internationally?

Answer: At present, we offer delivery across the United Kingdom. For further updates, please check our Shipping Policy.

Question 11: Do you have a physical store I can visit?

Answer: We currently operate as an online-only store. This allows us to maintain affordable prices while offering a wide and carefully selected range of products.

Question 12: Can I place a bulk order for my business or organisation?

Answer: Yes, we accept bulk and wholesale orders. Please contact our customer service team for more details and pricing information.

Question 13: What is the process for exchanging a product?

Answer: If you’d like to exchange an item, please refer to our Return Policy for detailed instructions and conditions.

Question 14: How can I track my order?

Answer: Once your order has been dispatched, you’ll receive an email containing your tracking number. You can follow your delivery progress on the Order Tracking page of our website.

Contact Information

Store Name: Dawn & Form
Address: 2572, 275 New North Road, London, N1 7AA
Email: info@dawnandform.com
Phone: +442045773562
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all customer enquiries within 1–2 business days.